Ijego Privacy Policy

1. Who We Are

Nesta Connect Limited is the operator of Ijego and is responsible for determining how personal data is used for the Ijego service.

2. Information We Collect

Depending on how you use Ijego, we may collect:

• Identity and account data — name, phone number, email address, account identifiers and authentication records. For drivers this may include a reviewed legal name, the rider-facing verified display name generated from that legal name, name-verification status and identity-review audit records.
• Driver onboarding data — driving licence, NIN-related information, vehicle information, guarantor information, application status and verification records.
• Location data — pickup and destination points, rider location when requesting or taking a trip, and driver location while online or during active trip operations, subject to device permissions.
• Trip and fare-negotiation data — route, distance, duration, timestamps, recommended fare, fare offers and counter-offers, negotiation status and expiry events, final agreed fare, service fee, trip status, cancellations, rider-to-driver and driver-to-rider ratings, optional rating comments or feedback tags, and related operational records.
• Payment and bank data — payment references, amounts, status, channel, payer email, optional post-trip tip amount and tip transaction status, driver bank details used for account verification and settlement, Paystack subaccount identifiers, and limited card metadata returned by the payment processor.
• Saved payment credentials — where eligible and enabled, an encrypted or tokenised reusable payment authorisation supplied by the payment processor. Ijego does not store raw card numbers or CVV.
• Agreement records — agreement type, version, acceptance source and date/time when you accept legal or payment terms.
• Safety and support data — support tickets, messages, incident reports, SOS events, trusted-contact interactions and information required to investigate a complaint or safety event.
• Device and security data — device type, operating system, app version, IP/security signals and technical logs used to operate and protect the service.

3. How We Use Personal Data

We use personal data to provide and secure Ijego, including to authenticate users, review driver applications and identity information, generate a rider-facing verified driver display name from the reviewed legal identity, match riders and drivers, calculate routes and recommended fares, facilitate and record in-app fare negotiation, enforce pricing and negotiation limits, process trip payments, optional post-trip tips and driver settlements, maintain payment and transaction records, operate two-way ratings and feedback, provide safety features, prevent fraud, handle disputes and support requests, maintain audit records, improve service performance and comply with legal obligations.

4. Location Data

Ijego relies on location data for core ride-hailing functions. Rider location may be used when requesting and taking a trip. Driver location may be processed while a driver is online, available for dispatch or completing an active trip, depending on the permissions and operational mode of the app.

You can control location permissions through your device settings, but disabling required location access may prevent ride, dispatch, tracking or safety features from working properly.

5. Payments and Paystack

Digital payments are processed through Paystack or another authorised payment partner. Payment providers receive information needed to process, verify, split, settle, reverse or refund transactions. For eligible card transactions, the provider may return a reusable authorisation token. Ijego may retain that token in encrypted form together with limited payment-method metadata, but does not store raw PAN or CVV data.

For drivers, bank details may be verified through the payment provider and used to create or associate a settlement subaccount so the driver's share of eligible digital fares can be settled according to the payment provider's schedule.

Where a rider chooses to send an in-app post-trip tip, Ijego sends the information needed to process and verify that separate tip transaction and to route settlement to the eligible driver's payment-provider subaccount. Ijego records the tip amount, payment reference, status and reconciliation information. Ijego does not charge a platform commission on an in-app driver tip.

6. How We Share Information

We may share personal data only where reasonably necessary with:

• Assigned riders and drivers — information needed to request, negotiate and complete a trip. For a driver, the rider-facing identity may include a verified public display name generated from the reviewed legal name (for example, first name and surname initial), together with relevant vehicle and trip information. Ijego Admin and authorised Safety/Support personnel may retain access to the full reviewed legal identity where needed for administration, safety, investigation or compliance.
• Paystack and payment partners — payment, bank-verification, settlement, refund and fraud-related data.
• Termii or other communications providers — contact information needed for OTPs and service communications.
• Mapping, routing, cloud and infrastructure providers — technical data needed to operate the service.
• Trusted contacts or safety recipients — where a user actively invokes a sharing or safety feature.
• Professional advisers, regulators and authorities — where required by law or reasonably necessary to establish, exercise or defend legal rights.

We do not sell personal data to advertisers or data brokers.

7. Legal Bases and Consent

Depending on the processing activity, we process personal data because it is necessary to provide the service you requested, to comply with legal obligations, to protect legitimate business and safety interests, or because you have given consent where consent is required. You may withdraw consent where consent is the applicable basis, although some service features may then become unavailable.

8. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including service delivery, identity verification and identity-review audit records, fare-negotiation and trip records, ratings and feedback, trip and tip transaction reconciliation, accounting, fraud prevention, safety investigations, dispute resolution and legal or regulatory obligations.

Closing or deleting an account does not necessarily result in immediate deletion of every record. We may retain transaction, settlement, fraud-prevention, safety, legal, tax, accounting, dispute and audit records for the period required or permitted by law. Data no longer needed may be deleted, anonymised or securely isolated.

9. Security

We use technical and organisational controls designed to protect personal data, including encrypted transmission, access controls, server-side authorisation, audit logging and, where applicable, application-level encryption for sensitive reusable payment credentials. No system can guarantee absolute security.

10. International and Third-Party Processing

Some service providers may process data outside your immediate location. Where cross-border processing occurs, we take reasonable steps to use appropriate contractual, technical or legal safeguards as required by applicable data-protection law.

11. Your Rights

Subject to applicable law, you may request access to personal data we hold about you, correction of inaccurate information, deletion where appropriate, restriction or objection to certain processing, and withdrawal of consent where consent is the basis for processing. You may also lodge a complaint with the Nigeria Data Protection Commission (NDPC).

12. Account Deletion

You may request account deletion through our Delete Account page or by contacting us. We may need to verify your identity before acting on the request. Certain records may be retained where required for legal, accounting, safety, fraud-prevention or dispute purposes.

13. Children

Ijego is intended for users aged 18 and above. We do not knowingly create rider or driver accounts for children. If you believe a child has provided personal data to us improperly, please contact us.

14. Changes to This Policy

We may update this Privacy Policy as Ijego develops. Material changes may be communicated in-app, on our website, by SMS or email, and may require renewed acceptance where appropriate.

15. Contact Us