You may request deletion of your account from a Nesta Connect platform. We will verify the request and remove or de-identify personal data that is no longer required, subject to lawful retention obligations.
What deletion means
- Your active account and login access will be closed.
- Profile information that is no longer required will be deleted or de-identified.
- Where technically and legally appropriate, active service data linked only to the deleted account will be removed.
Information we may need to retain
Account deletion does not always mean that every historical record is erased immediately. We may retain limited information where reasonably necessary for transaction reconciliation, driver settlements, accounting and tax records, fraud prevention, safety investigations, legal claims, regulatory obligations, chargebacks, refunds, disputes and security audit trails.
Retained information is restricted to the purpose for which it is kept and is deleted or anonymised when the applicable retention need ends.
How to request deletion
✓ Your deletion request has been received. We aim to process verified requests within 30 days, subject to lawful retention requirements, and will send confirmation to your registered contact details where available.
Something went wrong. Please email us directly at hello@nestanaija.com with subject "Account Deletion Request".
We aim to complete verified deletion requests within 30 days, although legal or regulatory retention requirements may require certain records to be kept for longer. For assistance, contact hello@nestanaija.com.