Terms of Use

NestaNg

Ijego

MyOgaTutor

Velitix

Part A — General Terms

1. About Nesta Connect Limited

Nesta Connect Limited is a technology company registered in Nigeria under the Corporate Affairs Commission (CAC) with registration number RC8801447.

We develop and operate digital platforms, including NestaNg, Ijego, MyOgaTutor and Velitix.

2. Acceptance and Versioned Consent

By creating an account, using a service, or expressly accepting these Terms in an app, you confirm that you are at least 18 years old, have legal capacity to enter into a binding agreement, and agree to the version of these Terms presented to you.

Where our apps request an explicit acceptance, we may record the agreement type, version, date and time, and acceptance source for audit and compliance purposes. If we make a material change, we may require you to accept an updated version before continuing to use affected services.

3. User Accounts

You must provide accurate, current and complete information, keep your account and authentication methods secure, and promptly tell us if you suspect unauthorised access. You are responsible for activity carried out through your account to the extent permitted by law.

4. Acceptable Use

You must not use our services unlawfully; impersonate another person; submit fraudulent or misleading information; interfere with security or service availability; misuse another person's data; scrape or automate access without permission; or use a platform in a way that may harm users, drivers, partners or third parties.

5. Intellectual Property

The Nesta Connect, NestaNg, Ijego, MyOgaTutor and Velitix brands, software, designs, content and related intellectual property are owned by or licensed to Nesta Connect Limited. Except where law permits, you may not copy, modify, distribute or commercially exploit them without written permission.

6. Third-Party Services

Our platforms may use third-party services such as payment processors, SMS providers, mapping and routing providers, cloud infrastructure and app stores. Their services may be subject to their own terms and privacy policies, and their availability may affect our services.

7. Payments and Fees

Prices are shown in Nigerian Naira (₦) unless stated otherwise. Payments may be processed by authorised payment partners. Platform-specific fares, fees, commissions, refunds and cancellation rules are explained in the relevant service and, where applicable, before a charge is made.

8. Service Availability

We aim to provide reliable services but do not guarantee uninterrupted availability, a particular response time, or availability in every location. Features and geographic coverage may change as services develop.

9. Liability

Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to applicable law, we are not liable for indirect or consequential loss arising from service interruption, third-party services, user conduct or events outside our reasonable control. Any limitation will be applied only to the extent permitted by Nigerian law.

10. Governing Law and Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. We encourage users to contact us first so we can try to resolve a complaint. Where a dispute cannot be resolved, it may be referred to the courts or another lawful dispute-resolution process with jurisdiction in Nigeria.

11. Changes to These Terms

We may update these Terms. Material changes may be communicated in-app, on our website, by SMS or email, and we may require renewed acceptance before continued use.

Part B — Ijego Terms of Service

12. Ijego's Role

Ijego is a technology platform that enables riders to request transportation services from eligible drivers. Unless applicable law requires otherwise, drivers provide transportation services as independent service providers and are responsible for operating lawfully, maintaining required licences and vehicle documents, and complying with applicable transport and safety rules.

13. Rider and Driver Eligibility

Riders and drivers must be at least 18 years old. Drivers must complete Ijego's onboarding and review process, provide requested identity, licence, vehicle, guarantor and payment information, and maintain accurate and current documents. Approval is not guaranteed and may be suspended or withdrawn where information is incomplete, expired, fraudulent or raises safety or compliance concerns.

Drivers must provide their genuine legal name. Ijego may review that name against identity and onboarding records and maintain the full verified legal name for administration, safety, investigation and compliance purposes. For rider-facing identification, Ijego may generate a shortened verified display name, such as the driver's first name and surname initial (for example, John A.). This public display name is generated from the reviewed identity record rather than an unrestricted nickname field. Drivers may not use misleading aliases or arbitrary nicknames as their verified rider-facing identity, and changes to a verified legal or public display name may require further Ijego review.

14. Ride Requests, Recommended Fare and Fare Negotiation

Before a rider submits a ride request, Ijego displays a recommended transportation fare based on available trip and pricing information, which may include pickup and destination, route, estimated distance and time, ride category, operating location and applicable time-based pricing such as peak or night pricing. The recommended fare is the minimum transportation fare that may be proposed through Ijego's negotiated-fare feature for that request. The separately disclosed Ijego service fee is not part of the negotiated transportation fare.

Where negotiated fares are available, a driver may accept the recommended fare or make a counter-offer. The rider may accept a driver's counter-offer, make a further counter-offer within the permitted range, or decline. Unless a different permitted range is clearly shown in the app before negotiation, counter-offers must be between 100% and 150% of the recommended fare.

Negotiation offers are time-limited. The current configuration allows up to three negotiation rounds, with an offer window of up to 45 seconds and, where driver confirmation is required, a confirmation window of up to 30 seconds. An expired or declined offer does not create an agreed fare.

Once an eligible fare is accepted and any required confirmation is completed, the resulting agreed transportation fare is locked before pickup and becomes the trip fare, subject only to the disclosed circumstances in these Terms such as a material rider-requested trip change or separately disclosed third-party charges. Ordinary traffic or journey time alone will not create a hidden increase above the agreed fare.

15. Ijego Service Fee

Ijego currently applies a ₦150 rider service fee to eligible rides where the fee is shown in the app. The service fee is separate from the transportation fare, is not included in fare negotiation, and is retained by Ijego. The rider total may therefore consist of the agreed transportation fare plus the separately disclosed Ijego service fee and any other separately disclosed permitted charge. If the amount or structure of the service fee changes, the applicable fee will be shown before the rider becomes liable for the affected ride.

16. Driver Commission and Earnings

For standard paid rides, Ijego's platform commission is currently 15% of the agreed transportation fare and the driver's standard share is 85% of the agreed transportation fare. The rider service fee is separate and does not form part of the commission calculation or the driver's fare share.

A different commission or driver share may apply where Ijego has specifically configured an eligible promotional, association, fleet or individual-driver arrangement. Where such an override applies, the applicable commission is calculated against the final agreed transportation fare for that trip in accordance with the configured commercial arrangement.

For digital payments, a driver links an eligible Nigerian bank account during onboarding. Ijego may create or associate a Paystack subaccount with that bank account so Paystack can allocate the driver's share and Ijego's share according to the configured split. Settlement to the driver's bank account is subject to Paystack's settlement schedule, banking days, bank processing times, compliance reviews, reversals and any lawful holds. A successful rider payment therefore does not mean the driver's bank account will necessarily be credited instantly.

Where post-trip tipping is available, a rider may voluntarily send an additional tip to the driver after an eligible completed and successfully paid trip. A tip is separate from the transportation fare, service fee and driver fare commission. Ijego's platform commission on an in-app driver tip is 0%. Ijego may configure the payment-provider processing charge for the tip to be borne by Ijego rather than deducted from the driver's stated tip amount. Provider reversals, refunds, settlement failures, lawful holds or corrections may still affect final settlement.

17. Cash and Digital Payments

Where the app makes both cash and digital payment methods available, the rider must use an available method and pay the amount due. For a digital trip, payment is processed through the configured payment provider. An unpaid digital amount may prevent another ride request until the outstanding amount is resolved.

An in-app tip, where offered, is optional and is charged separately from the trip payment using an eligible saved payment authorisation. Ijego may restrict tipping to completed, successfully paid digital trips and may limit a trip to one successful in-app tip. Ijego uses transaction references, reconciliation and duplicate-charge safeguards so that an uncertain payment outcome is confirmed before another tip attempt is allowed. Choosing not to tip does not affect access to Ijego or the rating process.

18. Saved Payment Authorisations

For eligible card payments, our payment processor may return a reusable payment authorisation that allows future charges without storing the full card number or CVV in Ijego. Where this feature is available, Ijego may securely retain encrypted/tokenised payment credentials and limited payment-method metadata such as card type, last four digits, expiry information, issuing bank, channel and payer email. Raw card details are not stored by Ijego.

19. Cancellations, No-Shows and Waiting

A rider or driver may cancel a ride in accordance with the options shown in the app. Agreeing a negotiated fare does not by itself create a cancellation, no-show or waiting fee. Ijego does not charge such a fee unless it has been clearly disclosed in the app or in an accepted version of these Terms before it is charged. We may introduce or change such fees in future with appropriate disclosure.

20. Refunds and Payment Disputes

If you believe you were charged incorrectly, charged more than once, or paid for a trip that was not properly completed, contact Ijego support with the trip and payment details. We may verify the transaction with the payment processor and relevant trip records, including recommended fares, counter-offers, acceptance events and the final agreed fare. Approved refunds may be returned through the original payment method or another lawful method, and bank processing times may apply.

21. Tolls, Parking and Material Trip Changes

Third-party tolls, parking charges or other external costs are not automatically included unless shown in the app. After a fare has been agreed, ordinary traffic or journey time alone does not change that locked fare. Where a rider requests a material change such as a different destination, additional stop or substantial route change, Ijego may require a revised quote or other disclosed adjustment through the app before the additional amount applies.

22. Platform Integrity and Off-Platform Circumvention

Riders and drivers must not use Ijego solely to identify or match with each other and then deliberately cancel, move or complete the ride outside Ijego in order to evade an applicable service fee, commission, safety control, payment process or trip record. Where cash is an available payment method, payment in cash does not make the trip off-platform; the trip should still be requested, accepted and recorded through Ijego. Repeated or deliberate circumvention may result in restriction, suspension or termination of access, subject to applicable law.

23. Safety and Emergency Features

Ijego may provide trip tracking, trusted-contact and SOS features. These features are intended to support safety but are not a substitute for police, ambulance, fire or other emergency services. An SOS action may share trip and location information with configured contacts or Ijego systems, but we do not guarantee an immediate human response or emergency-service dispatch.

24. Conduct, Ratings and Safety

Riders and drivers must treat each other respectfully, avoid threatening, discriminatory, abusive or dangerous conduct, and comply with applicable law. After an eligible completed trip, riders and drivers may rate each other and may provide optional comments or structured feedback. Ratings and feedback must be genuine, relevant to the trip and must not contain threats, unlawful discrimination, harassment, personal data that should not be disclosed, or deliberately false allegations.

Ijego may calculate and display aggregate ratings, retain trip-linked rating records, moderate or remove abusive or manipulated feedback, and use ratings, comments, safety reports, fraud indicators, support records and trip information to investigate complaints, improve service quality and enforce platform rules. A rating or comment does not by itself determine responsibility for an incident, and Ijego may consider additional records when reviewing a complaint or safety matter.

25. Driver Bank Details and Settlement Information

Drivers are responsible for submitting correct bank details and confirming the resolved account name before linking an account. Payments sent to incorrect details supplied by a driver may be difficult or impossible to recover. Drivers should report changes promptly and must not link an account they are not authorised to use.

26. Suspension and Termination

Ijego may restrict, suspend or terminate access where reasonably necessary for safety, fraud prevention, non-payment, regulatory compliance, repeated complaints, document expiry, abuse of the platform, or breach of these Terms. Where appropriate, we may request further verification before restoring access.

27. Privacy

Ijego's collection and use of personal data is explained in the Ijego Privacy Policy. Account deletion requests are explained on our Delete Account page.

28. Contact Us